Privacy Policy

Last updated: May 29, 2025

The Point C Collective LLC ("Point C", "we", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our coaching services.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

  • Name and contact details (e.g., email address, phone number)
  • Billing and payment information
  • Scheduling preferences and calendar availability
  • Testimonials or public feedback
  • Any documents, prototypes, or strategic artifacts shared during coaching

We may also collect limited technical data when you visit our website, including:

  • IP address
  • Browser type and version
  • Referring websites and pages viewed

We do not knowingly collect information from children under 16, and our services are intended for adults only.

2. How We Use Your Information

We use your information to:

  • Provide coaching services and manage client sessions
  • Process payments and issue receipts
  • Respond to messages or questions
  • Deliver asynchronous support and share resources
  • Improve our services and website experience
  • Share testimonials (with your permission)

3. Analytics

We use Plausible Analytics to better understand how visitors use our website.
Plausible is a privacy-focused analytics tool that does not use cookies, does not collect personally identifiable information, and does not track individuals across websites.
All data collected is aggregated and anonymized. You can learn more at https://plausible.io/data-policy.

4. How Your Information Is Stored and Shared

We use secure third-party platforms to deliver coaching services and manage our business operations. These include:

  • Calendly (scheduling)
  • Zoom (virtual sessions)
  • Stripe (payment processing)
  • Signal and email (communication)
  • Loom (asynchronous feedback)

We do not sell or share your personal data with marketers, advertisers, or other third parties beyond these service providers. We will never share your information without your explicit permission unless legally required.

5. Data Retention

We retain your data only as long as necessary to:

  • Deliver coaching services
  • Fulfill legal or accounting obligations
  • Maintain accurate business records

You may request deletion of your data at any time by contacting privacy@pointc.c.

6. Your Rights (CCPA & GDPR)

If you are a resident of California or the European Union, you have rights under applicable data privacy laws, including the right to:

  • Access the personal data we hold about you
  • Correct or update your data
  • Request deletion of your data
  • Withdraw consent for processing
  • Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@pointc.co. We will respond within the timeframe required by law (usually within 30–45 days).

7. Data Security

We take reasonable steps to protect your personal information using secure platforms, encryption, and access controls. However, no method of transmission or storage is 100% secure. By using our services, you acknowledge this risk.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://pointc.co/privacy. Your continued use of our services constitutes acceptance of any changes.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact:

The Point C Collective LLC
Oakland, California
privacy@pointc.co